How Does Customer Service Automation Work? +Pros and Cons
What Is Automated Customer Service? How To Guide for Humans To dive into automating customer service deeper, it’s important to mention ticket routing. [...]
Salesforce moves to reinvent customer service experiences with generative AI
Proactive Customer Service: Definition, Examples and Strategies When companies “digitize” customer experience, they integrate state-of-the-art technologies into all elements of the customer journey [...]
Carrefour integrates OpenAI technologies and launches a generative AI-powered shopping experience
Inside the Wild World of Sneaker-Buying Bots But before you jump the gun and implement chatbots across all channels, let’s take a quick [...]
PayPal-Backed Rasa Raises $30 Million to Grow Conversational AI Platform
Conversational AI revolutionizes the customer experience landscape Ensuring responsible data privacy management is paramount, as educational institutions handle sensitive information about students. Transparent [...]
Introducing Apples On-Device and Server Foundation Models
Introducing YangoGPT: the latest technology powering AI assistant Yasmina Explore our collection to find out more about Gemini, the most capable and general [...]